✈️ Shipping Method & Delivery Time
📦 Courier: DHL Express or Fedex
⏱️ Estimated Delivery: Varies by country
💵 Shipping Fees: Calculated at checkout based on destination Please note: Shipping fees listed at checkout only cover delivery, not including any customs duties, import taxes, or other applicable fees.
💰 Customs, Duties & Taxes Understanding why additional fees occur when placing an international order is crucial. Shipping fees displayed at checkout cover only delivery costs; however, they do not include customs duties, import taxes, or other local charges. These fees depend on factors such as the item's value, category, and country of origin.
Any customs charges or import duties are paid by you, the customer. We recommend checking your country’s import regulations before ordering. Additionally, certain regions may impose tariffs on specific goods like collectible items based on their international shipping charges and tariff policies.
🛃 Stuck in Customs?
If your shipment faces customs clearance delays, here’s what to do:
Respond promptly to communication from your shipping carrier to provide any additional required documentation.
Contact your shipping carrier directly if the package remains held.
Check with your local customs office to confirm any missing charges that need to be cleared.
🔁 Returns & Refunds
Our standard Return and Exchange Policy applies to international orders.
Check our Return Policy for full details on eligibility and how to send items back.
🚚 Shipping Responsibility
Once your order leaves our facility, you assume the risk for any delays, damages, or loss during shipping. ActionCity includes all necessary documentation with your shipment to help facilitate customs clearance and minimize the possibility of additional delays or costs. However, these processes and fees are determined by local authorities.
⚖️ Disputes & Governing Law
All international orders are subject to Singapore law.
Any disputes will be handled by the courts of Singapore.
📄 Policy Updates
We may update these terms anytime without notice.
Please check back periodically for the latest version.