🔄 Return and Exchange Period
Customers may request a return or exchange within 3 days of receiving their order or making an in-store purchase. 📦🛍️
🧸 Limited Edition Collectibles
Please note that as the item(s) are limited edition collectibles, stock availability for exchanges cannot be guaranteed. ❗
If the item is unavailable for exchange, we reserve the right to offer a full refund of the original purchase price. 💰
🎁 Blind Box Collectibles
For Blind Box items with verified manufacturing defects, we will exchange the item for another unopened blind box from the same series. 🔁
If the original series is unavailable, customers may choose any other blind box of equal value as a replacement. 🎲
📦 Full Case Purchases – Replacement Policy
For customers who purchase a full case and encounter manufacturing defects or duplicate items, we will provide a replacement for the specific faulty or missing piece.
Replacement items will be issued as unboxed figures due to the nature of full case claims.
In cases of duplicates, we will exchange for the missing standard figure from the same series (excludes special or secret editions).
Requests must be accompanied by clear unboxing photos and proof of purchase to verify the claim.
This policy applies to both online and in-store blind box purchases.
🔁 Returns & Exchanges
To qualify for a refund or exchange, the following conditions must be met:
✅ The product is authentic
⚙️ The product has manufacturing defects (e.g., faults arising during production)
❌ The product is not as described
📦 The product is unused and in its original condition
🧾 A valid proof of purchase (e.g., receipt, order confirmation)
All returned items—whether purchased online or in-store—will be inspected 🕵️♂️ to confirm they meet the above criteria. If not, we reserve the right to decline the refund or exchange. 🚫
🌍 Additional Terms for International Orders
We gladly accept international return or exchange requests for defective, damaged, or incorrect items. However, due to the high cost and complexity of cross-border shipping, our process may differ:
📸 Please submit your request within 3 days of receiving your order, including your order number and clear photos or videos of the issue.
✅ Once verified, we may offer one of the following resolutions based on product value and shipping cost:
A replacement item (shipped to you at our cost if feasible)
A partial refund or store credit (especially when return shipping is disproportionately high)
A return and full refund (only if justified based on cost-benefit)
💡 In cases where the cost of returning the product and sending a replacement exceeds a reasonable portion of the item's value, we may waive the return requirement and resolve the issue via refund or credit.
We always aim to provide a fair resolution while minimizing delays and unnecessary shipping. 📦
💵 Refunds
Refunds will be processed after the returned items are received and inspected, either in-store or by our returns team. 📬🔍
Please note that refunds will not include interest or any other charges you may have incurred, such as:
💳 Credit card fees
🔄 Exchange rate differences
⌛ Opportunity costs